Change your password/Forgotten your password?


Please enter your panda name and e-mail address to receive a new password.



  • You will receive an e-mail which will tell you how to change your password.

    Request a new password


Change chat security level


Please enter your user information to change the chat type for your panda.



  • You will receive an e-mail with a link that will allow you to change the chat security level.

    Change chat security level


Delete your panda


Please enter your user information if you want to delete your panda



  • You will receive an e-mail which will tell you what you need to do to delete your panda.

    Send a question/query


Cancel subscription


Please enter your user information to proceed cancelling your subscription. NOTE: You have to enter the email address which was used when registering the Panda





  • If you forgot which E-mail address you registered the panda with, please enter the panda name and password and click here to receive a hint.

    The panda name and/or the password is not correct, please try again.
    This panda does not have a gold package, maybe your child has another panda? Please try again with a different panda.

    After you click the link below you will get an email from us in which you have to click the confirmation link to complete your cancellation/pause (this is a security measure).

    to cancellation


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